General: Kolleviks Camping is associated with Camping Key Europe , which means that all guests must have such a card . Do you have any Camping Key Europe it can be solved in the reception. ( Does not apply to the booking of Stuga or room)

 

At Booking: For bookings there is a confirmation that is sent to the customer by mail or e -mail within 5 business days. If you have not received a booking confirmation / invoice from us , please notify us . The booking is valid when the registration fee , booking fee and if applicable the insurance is paid within 20 days of booking date . The registration fee is 20 % of the total. 30 days before arrival the balance payment for the entire stay is due. Bookings that are less than 30 days before the date of arrival must be paid immediately after booking in full. The reservation fee is 60 SEK.

 

Travel cancellation insurance: Can be used for a fee of 150 SEK / The travel cancellation insurance can be booked for a Stuga , rooms or camping for more than two nights. In case of cancellation of the reservation 30-15 days prior to arrival , the full amount will be refunded. 14-1 days prior to arrival with acute illness or an accident , which can be detected by a medical certificate , the full amount will also be refunded. The travel insurance is valid till 6.00pm the day before arrival.

 

Cancellation without travel cancellation insurance : More than 30 days before arrival, the registration fee will be refunded. Cancellation between 30 to 15 days before arrival will be refunded 50 % of the total. Cancellation 14-1 days will not be refunded . If there is no cancellation , and the reserved objects are not taken by the Guest, the campsite has the right to withhold the entire payment of the booking and continue to rent the property to another guest . Late booked and unpaid places are for the customer , unless otherwise agreed , reserved until 4.00 pm .

 

Check- in times : Check -in time at the campsite for parking, Stuga or room, not before 3.00pm. Check out for tent, caravan, camper, Stuga or room no later than at 12.00 clock . Late check-out another day can be calculated.

 

Code of conduct : At the Nordic Camping apply the organization order rules. There are also some additional rules for the placement of camping units , parking spaces, the laying of power lines, sewage tanks and the respective decrees of local authorities. Violation of the order rules can have the result of sending-off.

 

Insurance: Each guest can decide for himself if it is necessary to have insurance coverage , such as liability, accident and baggage insurance. For those guests who have checked with valid Camping Key Europe is a special insurance for accidents on the grounds of the campsite.

 

Payment: For places without prior booking the immediate payment applies after checking in. Guest at the request shall pay the fees and rent in advance . The rent of stuga , rooms , etc. usually requires advance.

 

Liability of the campsite: The campsite is liable for damages caused by the negligence of the administrator or his staff as part of their official duties . The camp is not responsible for damages incurred by the guest visitors or other guests. Also for the damage caused beyond the control of the campsite, the campsite is not liable.